We are committed to providing a safe and convenient online shopping experience. If you are not satisfied with your purchase, please refer to our return policy below:

Return Period:

Customers can request a return or exchange within 7 days from the date of receipt.
Return Conditions:

The product must be unused, with original tags, labels, and packaging intact.
The product must not be damaged, broken, or deformed due to customer mishandling.
Proof of purchase or transaction confirmation is required.
Non-Returnable Items:

Promotional or discounted items (unless the product is defective).
Items that cannot be returned for hygiene or safety reasons (e.g., used undergarments, opened earphones).
Return Fees:

Free returns for defective products or delivery errors.
For other cases, customers are responsible for any incurred shipping costs (if applicable).
Return Process:

Step 1: Contact our customer service team via hotline/email to request a return.
Step 2: Pack the product securely and send it to the provided address.
Step 3: Once we receive the product, we will inspect and process the return within 3-5 business days.
Refunds:

For returns, refunds will be issued via the original payment method within 7-10 business days after confirming the product meets the return conditions.